Enlarge / On Friday afternoon, Coinbase sent email and SMS text messages to 125,000 customers, erroneously telling them that their 2FA settings had been changed. (credit: SOPA Images)
acknowledgment Saturday, its system began sending the erroneous messages at 1:45 pm Pacific time on Friday and kept sending them until the error was mitigated at 3:07 pm.
In that Twitter thread, Coinbase acknowledges the mistaken 2FA messages’ potential for confusion—confusion which retiree Don Pirtle told CNBC led him to panic-sell more than $60,000 of cryptocurrency. Pirtle was holding this large wallet as an investment for his grandson, so the panicked sale may have been as much blessing as curse—he now questions whether cryptocurrency was a safe investment in the first place.
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